FAQ

The timescale of a website design project is often dictated by the client. If you have a deadline in mind we will endeavour to meet it for you. The most common delay in the creation and completion of a new website is waiting for content (text/images) to be sent to us by the client.

In the majority of cases a meeting isn't necessary and most of our websites are generally completed with contact via email and telephone only. We place suggested website designs onto the Internet in a private place where only yourselves and us can view the content. We then liaise with you regularly to discuss the web designs in order that the website design and functionality is exactly as you wish.

We fully support any website we design and are always available should you encounter any problems or require any enhancements. We offer web site maintenance so that your website never gets out of date. Click here to read about our very affordable "Webmaster Services"....

It is helpful to us if you are able to provide text and photographs in electronic form - for example, the files output by a digital camera and the words in MS word or similar format. If this is not possible, we can help get your information ready for use on the website.

All our websites are created with search engines in mind and the website design is compliant with search engine guidelines. It is a good idea for your website to be re-evaluated in time as over a period of time the search engines do alter their rules and algorithms and you will want to be certain that your website is kept up to date and complies with new rules etc.

You need a professionally developed website, a domain name, and hosting facilities for your website. You also need the website to be uploaded onto your hosting facilities and promoted to the search engines. We provide all of these for you with affordable package options that you can choose from, click here to compare which will work best for you.

Not with Geek-O-Rama! We discuss with you your website requirements and then price accordingly and once you have placed an order for your website design with us, that price is strictly adhered to.

This will depend upon the amount of information you wish to be displayed on your website. If you have many products/services, then it may be advantageous to have a database incorporated into your website design. We will discuss this in detail with you and if a database is advised we will explain in detail exactly how this will work. We can tailor your website design to suit your specific requirements.

There are many different methods which can be used to update websites. The method you choose and the functionality we build into your website design is solely up to yourself although of course we will be glad to advise you which method will suit your needs.

Depending on the amount of updates and the frequency of updates that you need on your website, it is definitely much more cost effective simply to purchase one of our Webmaster Services monthly plans.

We can also provide an on line content management system where you can either update individual products/pages/services or particular sections of your website. e.g. company news on your own and with some training from our staff.

If you have an eCommerce or Shopping Cart that has quite a bit of updating, we can usually provide functionality that will allow you to upload your entire product ranges to the website in one action using spreadsheets etc. We can also add databases if you wish.

No once your website is designed it belongs to you and you can commission anyone to update it for you - although of course we would like to think that you are happy with our services and will continue to use us for your website maintenance. Also, keep in mind that, another benefit to having your website designed by Geek-O-Rama is the fact that we include Webmaster Services in all of our website packages!

Once the included Webmaster Services in your webmaster package plan has expired, you can continue to have your website maintained by us or have another entity do the updates for you.

Your website visitors will see some things differently depending on their browser, screen resolution setting and their individual computer settings and toolbars. We design sites with that in mind and preview them in several browser types and resolution settings before publishing. Obviously as technology alters then eventually all websites may need reevaluation.

Yes - we are your one stop company to provide all your web services. No more - not knowing who to call if you have problems - we can register your domain name - design your website - provide your web hosting and arrange your email accounts for you.

No web hosting service can guarantees 100% uptime. However we can say that our servers have had 100% up time for many years. Should our servers have any problems we do have the necessary backups in place to deal with this issue very speedily.

Yes we do use flash as needed and when required. It is important to note that there are times when flash animations can be an asset but it would be unwise to use "flash" to create an entire website or even entire pages of your website as search engines are not able to read the content of flash and therefore any words used in animations will not be indexed by the search engines.

Generally it is best to use flash for smaller banners, advertisements or demonstrations and incorporate the flash animation into a web page which also includes some written text in html. This way the search engines will be able to index your information

Yes you can have email and you will probably wish you set-up several email addressed e.g. sale@your-domain.com, info@your-domain.com, john.smith@your-domain.com

Yes we provide web tracking software which records where you visitors are coming from and which pages they looked at, which search engines are being used, which phrases are being typed into which search engines and many more interesting web tracking facts which you should find useful for future marketing campaigns.

In most cases, no. In some occasions and depending on the complexity of your website. For instance, if you have website chat that will allow you to talk to your customers, you will usually have to install client desktop software so you can communicate effectively.

Yes you can. We have Secure Servers (SSL) which use the latest encryption methods to ensure that your customers can buy from you website knowing that the information they enter is secure and safe. if you wish your customers' payments to be "cleared on line" we can interface to organisations like Worldpay, Protex or whichever third party you wish to use.

This is a two part answer.

Depending on whether or not your website was built using a CMS (Content Management System), you typically will be able to do updates on your own. The Content Management Systems really are very easy to use and do have explanatory notes included where necessary. We run through the administration screens with you when we design the site for you - however if at any time you have any questions we are available at the end of the telephone to run through the procedures or answer any queries you may have.

Should you not want to have anything to do with the maintenance and updating aspects of your website and if you have purchased (or your website package includes) Webmaster Services with us, we can of course do all your updates to you based on what is allowed and allotted in the service you have.

Absolutely. If your website will allow for you to simply update using the CMS (Content Management System) that most of our websites are built around, we will most definitely provide the training you need.

Should you not want to have anything to do with the maintenance and updating aspects of your website and if you have purchased (or your website package includes) Webmaster Services with us, we can of course do all your updates to you based on what is allowed and allotted in the service you have.

The cost of a web site varies depending on the site and complexity. A small web site with just a few static pages would cost very little in comparison to a full blown ecommerce website with a large number of pages and a CMS system could cost from $300-$1500. If you give us a call at 818.934.4335, we will be more than happy to the discuss with your website design requirements and give you a fixed quotation. You can also fill out our Request for Quote form electronically by clicking here.

There are various methods availably to you. We would need to talk to you to established you requirements and the best method for your company. There are essentially two main methods of accepting credit cards. The first method is where you use your own credit card processing machine and process the card payment yourself and the second method uses an online clearance company like PayPal, Google Checkout or something that utilizes a Payment Gateway. Once you are sure which method you wish to use, we can design your website accordingly.

As many as you like. From a search engines point a view - The more the better!

Yes, we would be happy to look at you existing website and give you a quote for updating it. You can fill out this form so that we can assess how to best help you.

Yes we do. We can redesign, retaining your company corporate style or we can redesign to give you a complete new image. Is your website up to date - let us provide you a Free of Charge Website Evaluation - we can redesign your website to take advantage of the latest web technologies. Please fill out this form so that we can assess your needs and move forward accordingly.

Absolutely not! - It's your website and you have total control over the contents and who advertises on it.

If you do not like the design which we have suggested for you, we will discuss further with a view to ascertaining what type of design you would like to see and then place another "suggested design" in your web area for you to view. We would not like to think that you are not happy with the final website design. Our aim is to design for you a website specific to your requirements which you are completely happy with.

Yes we offer a great Spam Filtering Service, free of charge.

Yes we always design websites to be search engine friendly.

Yes you can arrange to host your website on one of our high performance web servers.

Yes - we can set up as many email boxes as needed and to the limit of what's allowed in the website package you purchase. The best part is, we also have an excellent Spam Filtering Service which gets rid of those unwanted spam emails. Our spam filtering service automatically reads every email sent to you and decides whether to move it to a special spam holding mailbox or to send it on to you.

Absolutely! As it stands, does your email address look professional? Is your web hosting company flexible? It is amazing to find that in this day and age, some companies have still not realised how important their email communications are. Your email address may actually be more important to your image than your logo, letterhead or business cards combined!

The website belongs to you - we send you a copy of the website on cd (upon request). This copy is for your retention and should you wish to use another web design or web hosting company - you are completely at liberty to take this copy to them for them to use.